RETURNS POLICY, SAFES, TOOLCHESTS AND FURNITURE:
We stand behind everything we sell. If you’re not satisfied, you can return your order for refund of the purchase price within 45 days (some limitations apply*). A 20% restocking fee applies to any safe, toolchest, or furniture product. Original and return shipping costs are non-refundable. *Sales of products that contain custom color and trim combinations are final and are not eligible for returns or exchanges.
We accept returns only on items purchased directly through Rhino Metals via phone, sponsored event, or our website www.rhinosafe.com. For products purchased directly from our authorized dealers, their return policy applies – please contact them directly for more information.
All items returned must be unused, unassembled, and returned in the original packaging. Returned items must be packaged in original (or equivalent) packaging that prevents damage under typical freight handling methods. Packaging must include at a minimum the following: Plastic bag/shrink-wrap (foam wrap for gloss finishes) around the item to prevent rubbing, followed by styrofoam to protect the lock/hub and hinges, finally shrouding the entire item in double-wall cardboard. Failure to properly package a return will result in a charge-back for damages incurred.
A refund for the price of the merchandise less the restocking fee, original, and return shipping costs will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check within 30 days. All items must be tendered within 45 days from the original date of shipment and must be accompanied by an original receipt or packing slip to complete your return. No refunds will be given on merchandise returned after 45 days of the original date of shipment.
To return any item purchased directly through Rhino Metals, please email returns@rhinosafe.com.
SHIPPING TERMS AND CONDITIONS-Safes, Toolchests, and Furniture
Standard shipping is via common carrier, curbside delivery*, adult signature required.
The Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee. The estimated delivery time will be approximately 5-7 weeks from the time of order for custom built product. When a delivery appointment is set, and through no fault of the Carrier such delivery cannot be accomplished, a $75 redelivery fee will be applied for each additional missed delivery appointment.
If you need to change the ship to address of your order once it has shipped, please contact orders@rhinosafe.com. A $75 fee will be applicable.
Curbside Delivery is only available to the contiguous United States.
****IF YOUR SAFE, TOOLCHEST OR FURNITURE PRODUCT IS DAMAGED IN SHIPPING****
At delivery it is very important that you inspect your shipment. Any damage to the carton would warrant further inspection. You may either accept the product as-is, or refuse it and await a replacement shipment. If you refuse the shipment at the time of delivery, please notify us immediately by contacting returns@rhinosafe.com. When refused at delivery, the common carrier will return the product to Rhino Metals free of charge. If you desire, we will ship a replacement. There will be no cost to you if the item is refused at delivery.
However, if you accept the product as-is, you are accepting the damage to the product and releasing the carrier of liability. By noting damage on the Delivery Receipt, you may be eligible to file a claim against the carrier for the damages. Rhino Metals will not refund a portion of your purchase price for damages. If the product is accepted without damage notated, you lose all claims to the damage and you will not be eligible to return the product at a later date for damage without incurring additional charges for the return freight, handling, repair and restocking.
Prior to receipt of your item(s), please review curbside delivery*instructions so you are prepared to take delivery.
SHIPPING TERMS & RETURNS POLICY-Apparel, Accessories, After-Market Add-On Items
Standard shipping is via USPS, UPS, FedEx, DHL or similar. Estimated delivery time will be approximately 10 days from receipt of order.
If you are not satisfied with your purchase, you can return your item(s) in their original condition and packaging for a full refund, less shipping costs. Only new, unused and unworn items are eligible for return. We cannot issue refunds, exchanges or credits for items returned to us after 14 days from the day it is delivered.
To return any item(s), you must first request return authorization from us. To do so, please contact returns@rhinosafe.com. You will be responsible for the return shipping costs but no restocking fee applies to apparel, accessories or after-market add on’s.
Once we have received the item(s), they will go through a quality check and if they are in returnable condition, a refund will be issued to you within 10 business days.