Return Policy

RHINO METALS’ RETURN POLICY

We stand behind everything we sell. If you’re not satisfied, you can return your order for an exchange or refund of the purchase price within 45 days. A 20% restocking fee applies to any safe, toolchest, or furniture product. Original and return shipping costs are non-refundable.   

For products purchased directly from our authorized dealers, their return policy applies – please contact them directly for more information.

SHIPPING AND RETURNS-Safes, Tool chests, and Furniture

 

Standard shipping is via common carrier, curbside delivery*, signature required.


The Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee. The estimated delivery time will be approximately 4-6 weeks from the time of order. 

*Delivery is available to the contiguous United States. For deliveries outside the contiguous US please contact customer service for a quotation of shipping.  

 

SHIPPING AND RETURNS-Apparel and Accessories


Standard shipping is via USPS, Fedex, UPS, DHL or similar.    Estimated delivery time will be approximately 10 days from receipt of order.

IF YOUR PRODUCT IS DAMAGED IN SHIPPING:

You may either accept the product as-is, or refuse it and await a replacement shipment. If you refuse it at the time of delivery, please notify us immediately of the damage and the return.  The common carrier will return the product to Rhino Metals free of charge.  If you desire, we will ship a replacement. There will be no cost to you.

If you accept the product as-is, you are accepting the damage to the product and releasing the carrier of liability. By noting damage on the Delivery Receipt, you would be eligible to file a claim against the carrier for the damages.  Rhino Metals will not refund a portion of your purchase price for damages.  If the product is accepted without damage notated, you lose all claims to the damage and you will not be eligible to return the product at a later date for damage without incurring additional charges for the return freight, handling, and restocking.  Any damage to the outer carton would warrant further inspection.

RETURNS:

If you are not satisfied with your product you may return in within 45 days from the original date of shipment. We accept returns only on items purchased directly through Rhino Metals via phone, sponsored event, or our websites: www.rhinosafe.com, and www.rhinovintage.com.

 

All merchandise must be unused, unassembled, and returned in the original packaging.  A 20% restocking fee applies to any safe, tool chest, or furniture product. Original and return shipping costs are non-refundable.   

A refund for the price of the merchandise less the restocking fee, original, and return shipping costs will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check within 30 days.  All items must be postmarked (for parcel) or tendered (for freight items) within 45 days from the original date of shipment.

 

No refunds will be given on merchandise returned after 45 days of the original date of shipment.

 

Please give our Customer Service department a call at 1-800-701-9128 to set up your return. They are available Mon-Fri 7:30 AM to 4:00 PM Mountain Time.

You must have an original receipt or packing slip to complete your return.

 

Customcolor and trim combinations are final and are not eligible for returns or exchanges.