Rhino Metals, Inc. has not and will never give out troubleshooting codes or combinations to anyone except the original owner with proof of purchase and verification of identity. This includes law enforcement, without a specific court order specifying that we comply to a specific case.
If you are concerned about the security of your troubleshooting code/combination, you are able to opt-out from having Rhino Metals, Inc. retain your code/combination. By opting out, Rhino Metals, Inc. will be unable to support service requests for your lock (all other product warranties remain in place).
Opt-Out by requesting your code/combination be removed from our records:
a. Remove Code/Combination and complete basic information which will open a case.
b. You must provide proof of purchase and valid photo identification, NO EXCEPTIONS.
c. You will receive email confirmation that your code/combination has been removed when we close your case.
Again, the troubleshooting code/combination is retained to help you in the event of a lock out, lock issue, or emergency. By removing this code/combination from our system, Rhino Metals, Inc. will be unable to support service requests for your lock. All other warranties remain in place.
Rhino Metals, Inc.
Protecting and Securing America