Register Your Product’s Warranty

Rhino Metals, Inc. offers to the original purchaser, a Limited Lifetime Warranty, covering defects in workmanship, material, damage by unlawful attempted or actual break-in. This Warranty applies only to vault doors located in the United States and Canada, purchased at an authorized Rhino Metals' Inc. dealer, and that have been used solely in residential applications. Commercial or industrial use applications carry a one year warranty against defects in workmanship and materials.

In order to receive warranty support under this Warranty, Purchaser must provide Rhino Metals, Inc. with (1) proof of purchase, (2) a written statement, (3) photographs of the damaged safe and (4) a police report. Rhino Metals, Inc. will make the decision to repair the door in-home, at the factory, or replace the door altogether. If possible, the door will be repaired locally. If the door is to be repaired at the factory or replaced, Rhino Metals, Inc. will, at its expense, have the door opened, if required, and will pay for the freight back to the factory. Purchaser must package and palletize the door and make the door available for a curb side pickup at their expense. The Warranty does not cover any costs for removal or installation of the door or its contents. Personal property in the vault is not covered by the Warranty.

The obligation of Rhino Metals, Inc. under this Warranty is contingent upon proper use, installation, and maintenance of the door and shall not apply to door or door parts which have been neglected, misused, or exposed to extreme or unusual environments. Any modifying or tampering with the door which alters or affects the door’s use or operation voids the warranty.

Without limit, this Warranty specifically excludes any liability for defects or damage caused or increased by the use of unauthorized parts. Upon purchase, the Purchaser must promptly notify Rhino Metals, Inc. of any defects. The Purchaser’s remedies are solely limited to replacing parts or repair and are at the discretion of Rhino Metals, Inc. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Locks and electronic keypads carry a five-year warranty for labor and parts. The warranty does not cover forgotten or lost combinations, lost keys, dead or weak batteries, or improper opening procedures. Lights and electrical components carry a one year warranty. Paint or powder coat finish and interior are warranted for one year based on proper care and environment.

This Warranty is given in place of all other warranties and assurances, whether expressed or implied, including but not limited to matters of merchantability, quality, or fitness for purpose. Rhino Metals, Inc. accepts no liability under any circumstances whatsoever, for any incidental or consequential damage or loss suffered by anyone as a result of using or being unable to use the door.

*Warranty coverage may vary by product. See product specific Owner’s Manual for coverage details.

Register Your Product’s Warranty