RETURN POLICY

Thank you for your purchase! 

 

Our safes, toolchest and furniture products can be returned if not satisfied for a refund of the original purchase price within 45 days from the original date of shipment.  A product originally ordered with customized color options are final and are not eligible for a return.  A 20% restocking fee for a products return will apply. Original and return shipping costs are non-refundable.

 

We will accept a return only on products purchased directly through us by phone, sponsored event, or from rhinosafe.com. For products purchased directly from a Rhino Metals, Inc. authorized dealer, the authorized dealer's return policy applies and you must contact them directly for further information and assistance.

 

Products being returned must be unused, unassembled, and returned in the original packaging.  Returned products must be packaged in the original (or equivalent) packaging to prevent damage under typical freight handling methods.  Packaging must include, at a minimum, the following: plastic bag or shrink-wrap (foam wrap for gloss exterior finishes) around the entire product to prevent rubbing, followed by styrofoam to protect the lock, handles/hub and hinges, and shrouding the entire product in double-wall cardboard.  Failure to properly package a product for a return will result in a charge-back for damages incurred.

 

A refund for the original purchase price of the product, less the restocking fee and both original and return shipping costs, will be processed back to the original form of payment within 10 business days after receiving the returned product. Products must be received by us within 45 days from the original date of shipment and must be accompanied by the original receipt or packing slip and Return Authorization (RA) number to complete the return.  No refund will be given on products returned after 45 days of the original date of shipment.  If the original form of payment is no longer active, we will send a check within 30 days. 

 

For a return on our apparel, accessories or after-market add-on items, we will accept a return if the item is still in the original condition and packaging.  You will be responsible for the return shipping costs but no restocking fee will be accessed on these items.  A refund, less the original shipping costs, will be issued upon receipt of the items within 14 days from the original shipment.  Once the items have been received by us, a quality check will be performed and if returned based on the above direction and in good condition, a refund for the original purchase price of the items, less the original shipping costs, will be processed back to the original form of payment within 10 business days.  If the original form of payment is no longer active, we will send a check within 30 days. 

 

To obtain a Return Authorization (RA) number, contact us:

By phone: 208-454-5545

By email: returns@rhinosafe.com

 

Send product, original receipt or packing slip and RA number to:

Rhino Metals, Inc.

607 Garber Street

Caldwell, Idaho 83605