TROUBLESHOOTING
COMMON ISSUES
POSSIBLE SOLUTIONS
Manual Lock Not Working Properly
If dialing the combination according the instructions, it could be that the numbers in the combination are slightly off by a number to the left or right. Try the combination again but try dialing up or down 1 number of each number of the combination. If successful, be sure to update the combination records and contact Rhino Metals, Inc. to update the master combination on file.
Electronic Lock Not Working Properly
Replace the battery with a new 9-volt quality alkaline battery with a “Use Date” at least 4 years in the future. If no improvement, try another battery to rule out power source troubleshooting.
Any pressure on the side of the lock tang may prevent the lock from operating properly. If attempting to unlock the safe, rotate the handle/hub counter-clockwise and keep slight pressure on the handle/hub while entering the code. Once 2 beeps are heard, wait for 2 seconds, and then rotate handle/hub clockwise to open. If attempting to lock the safe, turn the handle/hub counter-clockwise until it stops, then press and hold the handle/hub counter-clockwise for 7 seconds before checking if locked.
Make sure the wiring harness is properly and tightly connected to the keypad with no pinched wires or bent connectors.
If the light on the lock is randomly flashing, the lock may be in a delay period, or the battery does not have sufficient current to operate the lock. Replace the battery as instructed above.
Lost Code or Combination
See Owner’s Manual under Lost Code or Combination for instructions relevant to the specific lock type on the product.
Rhino Metals, Inc. has not and will never give out troubleshooting codes or combinations to anyone except the original owner with proof of purchase and verification of identity. This includes law enforcement without a specific court order specifying that Rhino Metals, Inc. complies to a specific case.
Safe Door Loose
Safe door can be adjusted by the door adjustment tabs located inside the safe if equipped with locking bars or bolts. If the safe door is equipped with the SafeX® locking mechanism, contact Rhino Metals, Inc. Technical Support to request bumper adjustments.
Safe Door Dragging
Make sure the safe is on level ground. If not, use shims to level the safe.
Rust or Corrosion on Contents
Rhino Metals, Inc. recommends placing a dehumidifier inside the safe. Depending on model, the safe may either be pre-drilled or have an internal power outlet. If pre-drilled, there will be a small hole in the steel in one of the lower corners on the backside of the safe.
Safe Tipping When Door Open
Safes must be anchored to the floor to avoid tipping when the safe door is open.
See Owner's Manual under Anchoring Safe for further instructions.
WARRANTY CLAIMS AND REPAIRS
Rhino Metals, Inc. stands behind all of its products! Please read carefully the Warranty Information and Return Policy regarding your specific product located in your Owner's Manual. If a problem is encountered that falls within the guidelines of warranty coverage, contact Rhino Metals, Inc. Technical Support at 208-907-5841.