Curbside
Delivery
Curbside
delivery service provides
delivery of your item to the curb at the end of your driveway.
This service
does not include set up, assembly of any items or removal of any
packaging
materials.
1. If
ordering direct at
rhinosafe.com, you will receive an email from us with the
carrier tracking
information once your item has shipped. Your item will be
shipped with a common
freight carrier to a local delivery terminal.
2. After
the item arrives at the local
carrier terminal, you will be contacted by the delivery agent to
set up an
appointment for a delivery window. Deliveries are made
8:00 a.m. – 5:00
p.m., Monday through Friday. If you are
unable to keep your scheduled delivery window, you may be
charged a redelivery
fee. When scheduling
your delivery window, we suggest you record the delivery agent's
name and phone
number for your later reference.
Weekend/evening
delivery is not available.
3. Your
item will be delivered to
the curb at the end of your driveway by a liftgate truck and
will be taken off
the truck by the delivery driver. Common carriers typically
deliver with large tractor
trailers and cannot drive on (or operate a pallet jack on) a
gravel or dirt
roadway. Liftgate service is included in the delivery; however,
drivers do not
assist with unpacking, set-up, moving freight beyond the
curbside, or disposal
of packing materials. If you need garage or inside delivery, we
would recommend
that you choose an Emerald, Sapphire or Diamond delivery option.
*Some
items are ineligible for
in-home delivery.
4. Upon
delivery please inspect your
item. Any damage to the outer carton would warrant further
inspection. Please
note any damage to the item or packaging on the delivery receipt
or, if
refusing delivery due to damage, please note ‘REFUSED DUE TO
DAMAGE’ on this
receipt.
5. An adult
(person over 18 years of
age) will be required to sign a Proof of Delivery receipt. A
signature is
required for all deliveries; the driver is unable to complete
delivery without
a signed delivery receipt. Please note, if you live down a
roadway that the
delivery truck cannot access, we will be unable to complete
delivery. Inside
delivery providers typically utilize
smaller trucks necessary for difficult deliveries.
YOU HAVE
THE RIGHT TO REFUSE DAMAGED
FREIGHT – IF YOU REFUSE YOUR SHIPMENT, THE DRIVER WILL RETURN IT
TO RHINO
METALS FREE OF CHARGE. CONTACT OUR RETURNS DEPT. TO ARRANGE FOR
A REPLACEMENT. PLEASE
REVIEW THE RETURN
POLICY,
SHIPPING
TERMS AND CONDITIONS FOR MORE INFO ON RECEIVING
FREIGHT WITH
POTENTIAL DAMAGE.
The
estimated delivery time will be approximately 20 weeks from
the
time of order.
Certain models could ship faster. If
you need to delay your shipment or
change your delivery address or notify us of a challenging
delivery condition
(rural areas, islands, etc), please reply to the email you
received when
placing your order. Extraordinary delivery may necessitate an
additional fee.
*Delivery
is available to the
contiguous United States. For deliveries outside the contiguous
US please contact
our Order Processing department for a quotation of shipping
options. Please
allow additional time for deliveries outside the contiguous US.
CONTACT
US:
Order
Processing Dept orders@rhinosafe.com
Returns Dept returns@rhinosafe.com